Job Description

Position: Manager – Service Management Technologies
Location: Not specified (Hybrid Remote Worker)
Company: BCXP
Business Unit: CPS
Department: Service Management, IT Operations Centre
Job Grade: M4
Employment Type: Permanent
Workplace Type: Hybrid Remote | Billable

The Role

BCXP is seeking a strategic and experienced Manager for Service Management Technologies to oversee the delivery, maintenance, and continuous improvement of Service Management solutions across internal and external stakeholders. This role is instrumental in ensuring high-quality service delivery, driving automation, and advancing clients’ digital transformation journeys.

The successful candidate will lead multiple concurrent projects, manage budgets, mitigate risks, and align service operations with business objectives, client expectations, and industry best practices.

Key Responsibilities

• Contribute to the formulation of the Service Management strategy and roadmap

• Oversee the delivery, running, and maintenance of Service Management Technologies in line with SLAs and quality standards

• Develop, implement, and enforce disaster recovery and continuity procedures

• Manage multiple large-scale projects to successful completion, ensuring scope, time, and cost adherence

• Develop and manage annual budgets and forecasts in alignment with strategic targets

• Build and maintain strong relationships with strategic clients, internal stakeholders, partners, and vendors

• Facilitate cross-divisional collaboration and market engagement to support business growth and market positioning

• Identify and mitigate strategic risks across managed services

Requirements

Minimum Qualifications

• NQF Level 6: 3-year Degree/National Diploma in Computer Science or Information Science

• OR NQF Level 4: Grade 12 with extensive experience

Preferred Certifications (advantageous but not mandatory)

• ITIL Foundation v3/v4

• BMC Certified

• Project Management

Experience

• Option 1: 7 years’ experience in Service Management technologies, with 2+ years in a management/senior management role

• Option 2: 9 years’ experience in Service Management technologies, with 2+ years in a management/senior management role (if no formal qualification)

Core Skills & Competencies

Functional Skills

• Budget Forecasting & Cost Management

• Strategic Planning & Execution

• Solutions Architecture & Consulting

• Business Relationship Management

• Process Development & Operational Excellence

Behavioural Competencies

• Leadership & Supervision

• Persuasion & Influence

• Results Delivery & Client Satisfaction

• Technology Application & Expertise

• Planning & Organizational Ability