Description:
SanlamConnect is seeking a Graduate Intern: Support Desk Consultant (Technical) to provide telephonic and remote technical support to intermediaries, advisors, brokers, and admin staff. The successful candidate will assist with Sanlam advice tools, Microsoft Office applications, email support, and basic connectivity troubleshooting. This is a hands-on IT support internship offering exposure to enterprise systems in a professional client-service environment.

Date Posted: 07 July 2025
Job Type: Internship / Graduate Programme
Work Level: Junior
Duration: Not specified
Salary: Market Related

Key Responsibilities:

• Provide telephonic and remote support to Sanlam advisors and staff

• Troubleshoot and resolve issues with Sanlam Advice Tools and supported systems

• Offer support for Microsoft Office, Internet applications, email, and network connectivity

• Conduct software and system administration tasks accurately

• Maintain a strong customer support attitude and efficient issue handling

Minimum Requirements:

• Matric (Grade 12)

• A+ / N+ / IT qualification or ITIL certification

• Post-school qualification (e.g., Degree, Diploma) in Information Technology or related field

• Must be between 18 – 35 years old

• Must be currently unemployed

Knowledge and Skills:

• Knowledge of PCs, printers, routers, operating systems, internet, and networks

• Understanding of software tools and common IT systems

• Ability to communicate technical concepts clearly and simply

• Competency in handling admin tasks accurately

Personal Attributes:

• Collaborative and service-oriented

• Communicates effectively

• Strong problem-solving and action-oriented mindset

• Adaptable and eager to learn

Core Competencies:

• Customer focus

• Innovation

• Results driven

• Flexibility and adaptability

• Effective decision-making