Description:
Sanlam Group Technology is seeking an Intern in Service Management and End User Support to join their dynamic technology operations team. The intern will provide first-line IT support, troubleshoot issues, log incidents, and ensure consistent service delivery. This is an excellent opportunity to work within a structured, supportive IT environment and gain hands-on experience in real-world systems.
Date Posted: 08 July 2025
Job Type: Internship
Work Level: Junior
Duration: Not specified
Salary: Market Related
Key Responsibilities:
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Provide first-line support via Service Desk (phone/email)
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Log incidents and service requests, and offer technical advice
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Troubleshoot and escalate issues according to SLAs
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Maintain regular feedback with end users on open tickets
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Participate in after-hours support rotation
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Manage multiple tasks, adapt to shifting priorities, and meet deadlines
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Contribute to continuous service improvement via forums and workgroups
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Deliver customer-focused IT service and support
Minimum Requirements:
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Matric (Grade 12)
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Diploma or Degree in Information Technology
Skills and Knowledge:
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Client service and support experience
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Problem tracking and resolution tools
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Basic knowledge of IT systems and technologies
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Reporting and administration
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Business requirements understanding
Personal Attributes:
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Interpersonal savvy
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Sound decision-making
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Action-oriented mindset
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Process-driven and deadline focused
Core Competencies:
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Resilience
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Collaboration
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Innovation
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Customer focus
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Results-driven