Sanlam Group

5 hours, 9 minutes ago

Company: Sanlam Group

Type: Internship


Description:
Sanlam Group Technology is seeking an Intern in Service Management and End User Support to join their dynamic technology operations team. The intern will provide first-line IT support, troubleshoot issues, log incidents, and ensure consistent service delivery. This is an excellent opportunity to work within a structured, supportive IT environment and gain hands-on experience in real-world systems.

Date Posted: 08 July 2025
Job Type: Internship
Work Level: Junior
Duration: Not specified
Salary: Market Related

Key Responsibilities:

  • Provide first-line support via Service Desk (phone/email)

  • Log incidents and service requests, and offer technical advice

  • Troubleshoot and escalate issues according to SLAs

  • Maintain regular feedback with end users on open tickets

  • Participate in after-hours support rotation

  • Manage multiple tasks, adapt to shifting priorities, and meet deadlines

  • Contribute to continuous service improvement via forums and workgroups

  • Deliver customer-focused IT service and support

Minimum Requirements:

  • Matric (Grade 12)

  • Diploma or Degree in Information Technology

Skills and Knowledge:

  • Client service and support experience

  • Problem tracking and resolution tools

  • Basic knowledge of IT systems and technologies

  • Reporting and administration

  • Business requirements understanding

Personal Attributes:

  • Interpersonal savvy

  • Sound decision-making

  • Action-oriented mindset

  • Process-driven and deadline focused

Core Competencies:

  • Resilience

  • Collaboration

  • Innovation

  • Customer focus

  • Results-driven

Experience Level

Entry

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