Description:
Sanlam Group Technology is seeking an Intern in Service Management and End User Support to join their dynamic technology operations team. The intern will provide first-line IT support, troubleshoot issues, log incidents, and ensure consistent service delivery. This is an excellent opportunity to work within a structured, supportive IT environment and gain hands-on experience in real-world systems.

Date Posted: 08 July 2025
Job Type: Internship
Work Level: Junior
Duration: Not specified
Salary: Market Related

Key Responsibilities:

• Provide first-line support via Service Desk (phone/email)

• Log incidents and service requests, and offer technical advice

• Troubleshoot and escalate issues according to SLAs

• Maintain regular feedback with end users on open tickets

• Participate in after-hours support rotation

• Manage multiple tasks, adapt to shifting priorities, and meet deadlines

• Contribute to continuous service improvement via forums and workgroups

• Deliver customer-focused IT service and support

Minimum Requirements:

• Matric (Grade 12)

• Diploma or Degree in Information Technology

Skills and Knowledge:

• Client service and support experience

• Problem tracking and resolution tools

• Basic knowledge of IT systems and technologies

• Reporting and administration

• Business requirements understanding

Personal Attributes:

• Interpersonal savvy

• Sound decision-making

• Action-oriented mindset

• Process-driven and deadline focused

Core Competencies:

• Resilience

• Collaboration

• Innovation

• Customer focus

• Results-driven